AirBnb Host Chatbot


In today’s fast-paced digital world, managing an Airbnb property can be both rewarding and demanding. For many hosts, balancing the responsibilities of property management with personal life can become overwhelming. This is where My Sick Builds stepped in to create a game-changing solution for Josh, an Airbnb host who needed a reliable way to handle guest interactions without being tethered to his phone 24/7. Our custom-built chatbot has revolutionized the way Josh manages his Airbnb, providing seamless, round-the-clock support for his guests while allowing him to enjoy more freedom in his personal life.

The Client's Problem

Managing an Airbnb property involves a myriad of tasks, from handling bookings and answering guest queries to ensuring a smooth check-in and check-out process. For Josh, the constant need to be available for his guests was becoming a significant burden. The repetitive nature of many guest inquiries, such as questions about check-in instructions, amenities, and local recommendations, was consuming a substantial amount of his time. Additionally, late-night and early-morning messages disrupted his family life and personal time, adding to his stress. Josh needed a solution that would provide excellent customer service to his guests without requiring him to be constantly available.

Our Solution

Our team at My Sick Builds developed a custom chatbot tailored to meet Josh’s specific needs. This chatbot was designed to handle a wide range of guest inquiries, providing instant, accurate responses to common questions. The primary objectives were to reduce Josh’s workload, enhance guest satisfaction, and provide a reliable system that could operate 24/7 without human intervention.

Key Features


To ensure the chatbot met Josh’s unique requirements, several customizations were implemented:

  1. Personalized Messaging: The chatbot was programmed to use Josh’s preferred tone and style, making the interactions feel personal and engaging.
  2. Comprehensive FAQ Database: We worked with Josh to compile an extensive list of common questions and their answers, ensuring the chatbot could handle a wide variety of inquiries.

Challenges & Solutions

  1. Integration with Existing Systems: One of the initial challenges was integrating the chatbot seamlessly with Josh’s existing Airbnb management tools. Our technical team worked closely with Josh to ensure a smooth integration process, conducting thorough testing to iron out any issues.
  2. Maintaining a Personal Touch: While automation was key, it was equally important to maintain a personal touch in guest communications. By working closely with Josh, we tailored the chatbot’s responses to reflect his personality and hospitality style.
  3. Handling Complex Inquiries: Some guest questions were more complex and required nuanced responses. We addressed this by creating a tiered response system, where the chatbot could provide detailed answers or escalate the query to Josh if necessary.

Cost Savings Analysis

One of the most significant benefits of implementing the chatbot was the substantial cost savings. By automating guest interactions, Josh was able to reduce the time spent on managing his Airbnb, allowing him to focus on other pursuits and enjoy more personal time. The attached cost analysis chart illustrates the financial impact of using the chatbot over a 12-month period.

The chart clearly demonstrates the cost savings achieved by reducing the need for constant human intervention. Key highlights include:

  • Daily cost savings by eliminating the need for round-the-clock manual responses.
  • Weekly and monthly reductions in labor costs.
  • Significant annual savings, totaling $14,400.
  • Saved Josh and his team 12 hours per month
  • These savings not only improved Josh’s bottom line but also allowed him to reinvest in enhancing the guest experience and maintaining his property.


The custom chatbot developed by My Sick Builds has transformed the way Josh manages his Airbnb property. By automating routine tasks and providing instant, accurate responses to guest inquiries, the chatbot has freed up Josh’s time, reduced his stress, and enhanced the overall guest experience. As Josh mentioned in his video testimonial, the chatbot has been instrumental in allowing him to enjoy more personal time, secure in the knowledge that his guests are well taken care of.

In Josh’s words, “You need to get on board with this. You don’t want to be pulling your hair out, answering those repetitive questions day after day, night after night.” The success of this project highlights the potential of AI-driven solutions in the hospitality industry, offering a glimpse into the future of property management.


If you’re an Airbnb host looking to streamline your operations and improve guest satisfaction, consider partnering with My Sick Builds to develop a custom chatbot tailored to your needs. Contact us today to learn more about how we can help you achieve similar success.